Shipping & Delivery

Last updated: 15/12/2025

This Shipping and Delivery Policy describes how orders for physical products (including hearing aids and related accessories) are processed, shipped, and delivered by RASYA Foundation.

1. Shipping Methods and Partners

• We ship products using third‑party courier, postal, or logistics service providers.
• Available shipping options, estimated delivery timelines, and charges (if any) will be provided at checkout or at the time of order confirmation.

Shipping timelines are estimates only and can vary due to courier availability, location, weather, operational issues, or other factors outside our control.

2. Shipping Locations

• We may ship to selected regions or addresses as specified on our website or during the order process.
• Orders that cannot be serviced at the provided address may be declined or cancelled, with any eligible amounts refunded.

Any restrictions or special conditions for certain locations (for example, remote or out‑of‑service areas) will depend on our shipping partners.

3. Order Processing and Dispatch

• Orders are generally processed on business days, subject to product availability, payment confirmation, and verification.
• Processing time may vary based on product type, customisation (if any), and order volume.

Once your order is processed and handed over to the shipping partner:

• you may receive a tracking number or reference (where available);
• the shipment will then be subject to the terms and performance of the third‑party shipping provider.

4. Transfer of Risk and Responsibility

Important:

• Once an order has been shipped / handed over to the third‑party courier or logistics provider, the risk and responsibility for loss, damage, delay, or non‑delivery transfers to you / the purchaser, subject to the courier’s own terms and conditions.
• RASYA Foundation does not take responsibility for any loss, damage, delays, or other issues occurring after the shipment has been dispatched to the third‑party shipping provider.

This includes, without limitation:

• delays in transit;
• mishandling or damage in transit;
• loss or mis‑delivery by the courier;
• failure by the recipient to accept, collect, or provide necessary details for delivery.

5. Proof of Shipment

Upon request, RASYA Foundation can provide proof of shipment, which may include:

• courier receipt or shipping label;
• tracking number or consignment reference (where available);
• shipment date and basic shipment details.

Providing proof of shipment is our confirmation that the order was dispatched as per the shipping details shared by you. Any subsequent issues must generally be taken up by you directly with the respective shipping or logistics provider, subject to their terms.

6. Delivery Attempts and Non‑Delivery

Delivery will be attempted by the shipping provider in accordance with their own rules. Non‑delivery can occur if:

• the address provided is incomplete or incorrect;
• the recipient is unavailable or refuses to accept the shipment;
• the shipment is not collected from the courier or pickup point within the stipulated time.

In such cases:

• the shipment may be returned to us or disposed of, depending on the courier’s policy;
• additional charges may apply for re‑shipping, if re‑shipping is possible;
• we may, at our discretion, treat the order as fulfilled where non‑delivery is due to circumstances under your control (for example, incorrect address or failure to collect).

7. Inspection on Delivery

Where possible, we recommend that you:

• inspect the outer packaging upon delivery;
• report visible damage directly to the courier at the time of delivery (where allowed by the courier’s process);
• notify us promptly if you receive a damaged or incorrect item, along with any supporting details or images we may request.

Our ability to assist in cases of transit damage is limited and will depend on:

• the timing and completeness of your notification;
• the courier’s policies;
• the specific terms applicable to the product you purchased.

8. Shipping Charges

• Applicable shipping charges, if any, will be indicated at checkout or communicated prior to order confirmation.
• Promotional or free shipping offers, if provided, will be subject to specific terms (such as minimum order value, location restrictions, or limited time).

Shipping fees are generally non‑refundable, except where required by law or specifically stated otherwise.

9. Changes to Shipping and Delivery Policy

We may update this Shipping and Delivery Policy from time to time. Changes will be effective once posted on https://rasya.org with an updated “Last updated” date.

Your continued orders and use of our Services after any change means you accept the revised policy.

10. Contact for Shipping Queries

For questions about shipping, delivery status, or proof of shipment, you can contact:

RASYA Foundation
302, TNR Grandila, Rd. 29,
Alkapoor Township, Manikonda,
Hyderabad, Telangana 500089, India

Phone: 9493102202
Email: foundation@rasya.org